FAQs
Frequently Asked Questions (FAQs)
Welcome to Morera Chic INC’s FAQ page! Here, you’ll find answers to the questions we receive most from our customers.
1. Orders & Products
Q: How can I place an order?
A: Browse our collections, select your desired items, choose your size and color, and click “Add to Cart”. When ready, proceed to checkout and follow the instructions to complete your order.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed for shipping. Please contact us immediately at payment@morerachic.com with your order number.
Q: Are your products true to size?
A: We provide detailed size charts for each item. Please refer to them before placing an order to ensure the best fit.
2. Shipping & Delivery
Q: What are your shipping options?
A: We offer standard and expedited shipping. Shipping costs and estimated delivery times are displayed at checkout.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping rates and delivery times vary by destination.
Q: How can I track my order?
A: After your order is shipped, you will receive a confirmation email with a tracking number.
3. Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.
Q: Is it safe to pay online?
A: Yes, all payments are processed through secure, encrypted payment gateways. We do not store full credit card details on our servers.
4. Returns & Exchanges
Q: What is your return policy?
A: Please refer to our Return & Refund Policy. In general, items must be unworn, unused, and in their original packaging to qualify for a return.
Q: How do I initiate a return or exchange?
A: Contact our customer support team at payment@morerachic.com with your order number and reason for return.
5. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and receive personalized offers.
Q: How is my personal information protected?
A: Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
6. Promotions & Discounts
Q: How can I use a promo code?
A: Enter your promo code at checkout. Only one promo code can be applied per order unless otherwise stated.
Q: Do you offer student or bulk discounts?
A: Occasionally. Sign up for our newsletter or contact payment@morerachic.com for information on available promotions.
7. Contact Us
If you have a question not listed here, feel free to reach out:
📧 Email: payment@morerachic.com
đź“ž Phone: +1 838-201-1362
đź“Ť Address: 1500 N GRANT ST STE R, DENVER, CO 80203, USA
